Privacy Policy
Hookset
Last Updated: March 13, 2026
Hookset (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.hookset.ca or purchase our products.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit our website or place an order, we may collect certain information including:
Personal Information
This may include:
Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through our payment providers)
Order Information
When you make a purchase, we collect information related to your order including:
Products purchased
Order history
Shipping details
Payment confirmation
Device Information
We may automatically collect certain technical information such as:
IP address
Browser type
Device type
Pages visited on our website
Time spent on pages
This information helps us improve our website and customer experience.
How We Use Your Information
We use the information we collect to:
Process and ship your orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Prevent fraud or unauthorized activity
Send occasional marketing emails (only if you opt in)
Sharing Your Information
Hookset does not sell or rent your personal information.
We may share your information with trusted third-party services only when necessary to operate our business, including:
Payment processors (such as Shopify Payments, Stripe, or PayPal)
Shipping providers (Canada Post, UPS, FedEx)
Website hosting services
Email marketing platforms
These providers only receive the information necessary to perform their services.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience.
Cookies may help us:
Remember your preferences
Understand website traffic
Improve website performance
Provide relevant marketing
You can disable cookies in your browser settings if you prefer.
Data Security
We take reasonable precautions to protect your personal information.
Our website uses secure encryption (SSL) and trusted payment processors to ensure your information is handled safely.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
As a Canadian customer, you have the right to:
Request access to your personal information
Request corrections to inaccurate information
Request deletion of your personal data where applicable
To make a request, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. Hookset is not responsible for the privacy practices of those external sites.
We encourage you to review their privacy policies.
Changes to This Policy
Hookset may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the updated date.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Hookset
Website: www.hookset.ca
Email: info@hookset.ca